Our Cancellations & Refunds Policy

A. Event Cancellation

1. 1. We occasionally have to cancel an event, usually due to circumstances beyond our control and most likely due to adverse weather conditions.

   2. In the event that we have to cancel an event:

      • We will let you know as soon as possible, using the event registration details we have on file. Please be sure to provide accurate and up-to-date contact details when booking

      • If adverse weather is forecast, please monitor your emails and social media for details of a cancellation. Although the weather is beyond even our control, we will always endeavour to provide at least 24 hours of a weather cancellation

      • Once cancelled, we will not reinstate the event on the original date once people have been advised of the cancellation

      • We will attempt to book an alternative date for the event where practical and to carry your bookings forward, but this may not be possible for all events

B. Payments

2. 1. We reserve the right to cancel bookings or individual places where full payment is not received by a published payment date or in accordance with an agreed payment schedule. In such cases any deposits are non-refundable.

C. Refunds

3. 1. All payments, including deposits, for events should be considered as non-refundable.

   2. We may provide a refund where:

      • Non-attendance is due to unforeseen serious ill-health (at our sole discretion)

      • Other extraordinary circumstances do not allow attendance (at our sole discretion)

      • Cancellation is made in accordance with any event-specific cancellation and refund policy

   3. We will not provide a refund where:

      • You have received a payout from insurers for the trip amount

      • If the participant was sent home due to bad behaviour

      • If the participant was sent home at the request of the external organisers eg jamboree, large event etc

      • Breach of policy, organisation and rules of the Scout Association

   4. Any discretionary refund will be limited to recoverable costs i.e. we cannot refund monies which have already been spent. 

Approved at Trustees Meeting, September 2024.